Your strategic partner for exceptional customer service.
What We Offer
We provide comprehensive inbound and outbound support through multilingual teams, ensuring consistent and high-quality communication with your customers.
Inbound Calls
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Information Desk
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Customer and Technical Support
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Sales
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BPO
Outbound Calls
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Lead Generation
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Surveys
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Market Research
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SMS, Email and Chat Support
Multilingual Capabilities
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All major European languages available
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Additional exotic languages available upon request
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Certified translations in over 65 languages
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SMS, email and chat support
We Build the Entire Team – You Stay in Control
We recruit teams based on your requirements. You may retain full control over the recruitment process – we screen current team members and new candidates and organize interviews. Alternatively, we handle the process on your behalf and, in both cases, assume full employer responsibility. We ensure that your team operates as agreed and complies with all regulations, while you retain full control.
Core Company Values
A proactive "can-do" attitude with client needs as the top priority. Pride in your work – reputation always comes before profit. Teamwork and a client-oriented culture. Integrity through accountability, honesty, and trust. Commitment, consistency, and attention to detail.
Track Performance and See the Impact
Net Promoter Score | Average Handling Time | Service Level | First Call Resolution | Sales Conversion Rate. The key performance indicators listed above are typically mandatory or applicable to most of our projects. Our clients measure our success and return on investment based on the number of generated leads and/or the achievement of agreed monthly goals.
Partners
Sunrise
"Since our collaboration commenced in 2021, l have had the pleasure of witnessing Callosseum's exceptional dedication and proactive approach to meeting our demands." Francesca Fais - Senior Director Customer
Modulus
"A great partner providing us invaluable support for our global client base. Easy to work with, scalable, and always open for a conversation about the future."
Our Location
Callosseum has offices in Belgrade and Niš, located in organized and accessible spaces designed for productive and pleasant work.
